Computers Solutions East, Inc. Achieves the Distinguished Microsoft Silver Cloud Dynamics Customer Relationship Management (CRM) Competency

New Rochelle, New York – This April 2017, CSE achieved one the hardest Microsoft Competencies; the company had to accomplish difficult tasks through meeting performance requirements, sales goals and passing numerous exams across all staff, such as the Microsoft Dynamics CRM Sales Customization, etc.

In addition, this competency is not CSE’s first one; we have earned a total of 14 competencies from Microsoft! Eight of these competencies are Gold awards, and the rest are Silver. These competencies show a history of hard work and perseverance from our employees. At CSE, we always thrive to improve as a team and company overall, and to experience high perseverance, because with today’s technology we need to make our clients understand why CSE is the best choice possible for them.

To find out how we can help you to use Dynamics CRM go to

Awards and Accomplishments:

  • Winner; 2016 Partner of the Year Award (East Region – Renewal / Annuity)
  • Finalist; 2016 NY Metro Partner of the Year
  • Finalist; 2016 NY Metro Cloud Partner of the Year
  • Finalist; 2015 NY Metro Partner of the Year
  • Finalist; 2015 NY Metro Cloud Partner of the Year
  • Winner; 2013 East Region TOP VAR Partner of the Year Award
  • Finalist; 2013 Small Business Partner of the Year
  • Ingram Micro SMB 500
  • 5000
  • CRN MSP 500
  • CRN Pioneer 250
  • CRN Next-Gen 250
  • CRN Tech-Elite 250

Technology Solutions that Make Sense for our Business:

  • Microsoft Volume Licensing Service Sales
  • Microsoft Office 365 (Migration & Licensing)
  • Microsoft Dynamics 365 Deployment and Customization
  • Azure: Improve performance and consolidate resource, let Microsoft take care of your servers
  • Application Development: Websites, Quote to order automation, Netbook, Vendor XML integration with shopping cart
  • Fixed Monthly Contracts: 24/7 service with predictable monthly payment
  • Cisco Network and Telephone: WAN, LAN, VPN, Wireless and VoIP

Major Update To Dynamics CRM Coming In Q4 – Microsoft

Microsoft began what promises to be a long road to the fourth quarter release of its Dynamics CRM product today.

The product has been completely redesigned, with the on-prem and cloud versions receiving major upgrades. It’s worth noting that while this is a major release announcement, the company has been making ongoing updates to the cloud version of the product. This announcement is simply the culmination of that work, while the on-prem users will be seeing these updates for the first time.

The latest version involves four main areas that Microsoft wants to emphasize in this release including productivity, mobility, intelligence and customer service. In an effort to keep the update in the news (presumably), it is providing details of each of these categories in the coming weeks, culminating in that general availability date in December.

Today’s announcement involves the productivity piece, which in typical Microsoft fashion relates to how well it works with other Microsoft products. Say you want to view a PowerPoint slide deck or an Excel spreadsheet, you can now do all of that without leaving the Dynamics interface, presumably making you more productive because you don’t have to switch between programs.

For example, a user could click a Microsoft Word document, review it, and then return to the CRM by clicking the back button. It’s not super sophisticated, but it is an effective way to move quickly between different applications.

This is great for the all-Microsoft, all-the-time shops, but a Microsoft spokesperson pointed out there will be connectors to other non-Microsoft programs as well, in keeping with CEO Satya Nadella’s directive on mobile-first, cloud-first and cross-platform compatibility. The mobile versions should work on iOS and Android.

Today’s announcement also included CRM for Outlook, which provides direct integration with the Microsoft email platform, where many sales people tend to live during the day. Again, keeping with productivity theme, this provides an easier way for busy sales people, who have been known to balk at updating the CRM database, to make updates in a more natural way.

Microsoft is integrating Dynamics with Delve, the tool designed to surface information that matters most to users. For a busy sales person, that could be information about the industries he or she cares about or the latest pricing data. Delve is an interesting tool, designed to push information to users, but it tends to focus on pulling information from Microsoft products.

The new version will also integrate with Cortana, the voice assistant in Windows 10, which will enable sales reps to use voice commands to interact with Dynamics.

The other announcements will become clearer in the coming weeks, but involve integration with the Cortana Analytics Suite announced at its Worldwide Partner Conference in July to bring machine learning and intelligence to the CRM tool.

The customer service piece involves making use of FieldOne, the company Microsoft bought in July.  The new tools will expand Dynamics to managing service or field reps out in the field.

The mobility piece will include offline access, which will solve a big problem around accessing a cloud-based application when there isn’t a connection available.

While the updates are a big leap forward for the product, the Nadella-led Microsoft was supposed to be about services working across platforms. The company is offering integration to non-Microsoft products through APIs, of course, but it seems to be focusing on keeping customers in the Microsoft environment.

R Ray Wang, principal at Constellation Research says this is likely by design. “Ninety-five percent of corporate America is using Microsoft [tools], so they are getting a ton of pressure from CIOs to integrate. We left a meeting last week where the CIO was annoyed the stuff just didn’t play well together,” Wang said.

This release is designed to address those concerns and is a “bit better” at it, he said.

To be fair, Wang says we are probably going to see more of this type of integration across a company’s tools from other vendors.