COMPUTER SOLUTIONS EAST, INC. PARTNERS WITH COVER COMPLIANCE, LLC

Computer Solutions East, Inc. (CSE) partners with Cover Compliance, a company that brings cost-effective compliance program support for smaller enterprises.

General Data Protection Regulation (GDPR) has been a pressing concern for business owners. Some are only beginning to pay attention to it now that we are on the last call before its full implementation on May 25th. Failure to comply with GDPR may result in large fines.

CSE and Cover Compliance are focusing on delivering services to support Microsoft Business 365’s Secure Score and Compliance Manager.

 

Microsoft Business 365’s Secure Score:

  • Analyzes your Office 365 organization’s security based on your regular activities and security settings and then assigns a score. Think of it like a credit score for security.
  • Using Secure Score helps increase your organization’s security by encouraging you to use the built-in security features in Office 365 (many of which you already purchased but might not be aware of).

Microsoft Business 365’s Compliance Manager:

  • It combines the detailed information provided by Microsoft to auditors and regulators as part of various third-party audits of Microsoft ‘s cloud services against various standards and information that Microsoft compiles internally for its compliance with regulations (such as the EU’s General Data Protection Regulation or GDPR) with your own self-assessment of your organization’s compliance with these standards and regulations.
  • Enables you to assign, track, and record compliance and assessment-related activities, which can help your organization cross team barriers to achieve your organization’s compliance goals.
  • Provides a secure repository for you to upload and manage evidence and other artifacts related to your compliance activities.
  • Produces richly detailed reports in Microsoft Excel that document the compliance activities performed by Microsoft and your organization, that can be provided to auditors, regulators, and other compliance stakeholders.

From Luke Celente, CSE’s Managing Partner: “At first glance, I knew that this partnership would work well. Our vision is to enable small to medium-sized businesses to become more efficient and effective. CSE (as a technology service provider) and as Cover Compliance (a compliance business strategist) unite for this project, implementing compliance tests through Microsoft existent technologies would be an all-in deal for our clients.”

According to Glenn Mills, CEO of Cover Compliance: “I am excited for Cover Compliance to be partnering with CSE to help clients evolve and strengthen their compliance programs. Microsoft has created some incredible privacy and security compliance tools that are available to CSE customers as a part of their subscriptions. CSE’s deep knowledge of Microsoft products and Cover Compliance’s experience with simplifying data protection compliance will allow us to leverage those Microsoft tools for best use by clients. Our combined effort should help clients minimize information risks and gain confidence in their compliance programs.

To learn more about this partnership project, please register for the webinar, here.

 

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About Computer Solutions East, Inc. (for more information on Computer Solutions East, visit http://www.computersolutionseast.com)

Computer Solutions East is a full-service software licensing, network services, and support provider. Their services include software license acquisition and management, Lync and Exchange Online Migration, cloud computing, servers and hosting services. Their expertise with Office 365 includes a unique understanding of aligning Microsoft Exchange Online for business environments, as well as, SharePoint Online. They concentrate heavily on software licenses through volume licensing, and Office 365. They have migrated thousands of users to Microsoft’s Cloud.

Computer Solutions East is a Tier 1 Managed Microsoft Partner that has been working with Microsoft Hosted Exchange, SharePoint, and Cloud products since 2007, starting with their Business Productivity Online Suite (Exchange / SharePoint / Lync 2007). CSE was the winner of the 2016 East Region Renewal/Annuity Partner of the Year Award. They are also Gold and Silver certified for services on volume licensing, Office 365, Azure Migrations (Small and Large), and Dynamics CRM.

Awards and Accomplishments:

  • Winner: 2016 Partner of the Year Award (East Region – Renewal / Annuity)
  • Finalist:  2016 NY Metro Partner of the Year
  • Finalist:  2016 NY Metro Cloud Partner of the Year
  • Finalist:  2015 NY Metro Partner of the Year
  • Finalist:  2015 NY Metro Cloud Partner of the Year
  • Winner:  2013 East Region TOP VAR Partner of the Year Award
  • Finalist:  2013 Small Business Partner of the Year
  • Ingram Micro SMB 500 (2013, 2015)
  • Inc. 5000 (2015, 2016, 2017)
  • CRN MSP 500 (2014, 2016, 2018)
  • CRN Pioneer 250 (2016, 2017,2018)
  • CRN Next-Gen 250 (2016, 2017)
  • Tech Elite 250 (2017,2018)

 

Technology solutions that make sense for your business:

  • Microsoft Volume Licensing Services Sales
  • Microsoft Office 365 (Migration & Licensing)
  • Microsoft Dynamics 365 Deployment and Customization
  • Azure: improve performance and consolidate resources. Let Microsoft take care of your servers
  • Application Development: websites, quote to order automation, Netbook, Vendor XML integration with shopping cart
  • Fixed Monthly Contracts: 24/7 service with predictable monthly payments
  • Cisco Network and Telephone: WAN, LAN, VPN, Wireless, and VoIP

About Cover Compliance LLC (for more information on Cover Compliance, visit http://www.covercompliance.com)

Cover Compliance has more than 16 years of experience with technology, financial services, and healthcare compliance with a deep focus on privacy and data protection.

Cover Compliance provides compliance program support to smaller organizations that usually lack the resources (whether in staffing, time, or funding) to purchase sophisticated systems or hire dedicated staff into compliance-only roles. Cover Compliance’s work encompasses managing compliance with demands on client operations, wherever they originate. These compliance demands may exist in contracts, codes of ethics and conduct, and board policies as well as the state, federal, and now international regulations that govern modern businesses.

 

 

 

COMPUTER SOLUTIONS EAST, INC. EARNS A SPOT IN CRN 2018 MSP 500 LIST

Computer Solutions, East, Inc. (CSE) made it to the Pioneer 250 category of 2018 Managed Service Provider (MSP) 500 list of CRN®, a brand of The Channel Company.  The CRN MSP 500 is a yearly list that gives recognition to solution providers in North America that have shown exemplary managed IT services. As Managed Service Providers, they have firmly executed their purpose of helping businesses get rid of IT glitches that may disrupt their customers’ business workflows.

Those who belong on the Pioneer 250 list are small-to-medium business-focused solution providers with a heavy managed service offering. CSE has a wide range of offerings—from on-site to off-site services, as well as, partnerships with productivity suites, security applications, networking and cloud providers, and software and hardware vendors.

Whether small or medium-sized business, CSE strongly believes in the welfare of every investment and service intended. CSE will not tolerate any downtime and outage to a business. As a managed service provider, we have taken our leap to give the best service that we can, as we faithfully follow our vision of simplifying business technologies.“Managed service providers have become integral to the success of businesses everywhere, both large and small,” said Bob Skelley, CEO of The Channel Company

CSE has taken the concept of this initiative to a whole new level by tackling cybersecurity and monitoring. We have always been proactive in taking steps to give a higher edge to our services, and that’s why we have turned into a Managed Security Service Provider.  Thus, we have proven our worth by earning a spot in this prestigious list in the information technology industry.

 

CSE OBTAINS ACCESS TO MICROSOFT’S ADVANCED TECHNICAL SUPPORT THEREBY PROVIDNG BETTER VALUE TO ITS CUSTOMERS

Computer Solutions East, Inc. (CSE), a Microsoft partner and an Advanced Support for Partners (ASfP) subscriber, has obtained access to Microsoft’s advanced technical support thus providing premium service to its clients.   

CSE can now provide the perks of being an ASfP subscriber such as: a services account manager; break/fix support; cloud consults; proactive workshops; escalation and priority handling; signature cloud support; presales assistance; sell, deploy, and support services; product support services; product support incidents; and community support.

Every Microsoft partner is generally given support for selling, deploying, and supporting Microsoft products. They provide: technical presales assistance, advisory services, product support and signature cloud support, technical training calls. However, this support can only do so much. Microsoft offers next-level support for their partners who want to assistance for their customers.

Advanced Support for Partners (ASfP) is intended for Microsoft middle-market cloud providers who are still in the process of development to provide better service for their more sophisticated clients. This level of support that is offered to a subscriber of the Advanced Support for Partner package includes: a pooled account manager, remote service delivery, cloud limited hybrid for deployments covered, 2nd priority 1/2/4-hour service level agreement for problem resolution with faster response time.

Cloud services for Microsoft Azure, Office 365, Dynamics 365, EMS, and PowerBI are also given quicker response solutions. In addition, research has proven: an increased rate for faster incident resolution, more active workloads, more active customers, and higher revenue for Microsoft Azure. It has also offered a higher rate for higher deployment, more seats sold, higher revenue, and higher retention for Office 365 and Dynamics 365.

 

U.S.-Based Customer Immersion Experience (CIE) Boot Camp Develops More CIE Trainers For CSE

Technical Services Manager Eric Fuentes, Sales Manager Victor Sai and Operations Manager Gerald Villanueva, delegates of Computer Solutions East Inc. (CSE), attended Microsoft’s Customer Immersion Experience Boot Camp training held at the New York Microsoft Technology Center, 7th Floor, 11 Times Square, New York, USA, on September 26-29, 2017. 

Microsoft Customer Immersion Experience is a simulation of real-life business operational problems that provides Microsoft-product oriented solutions. CIE partner facilitators were there to guide the delegates in undergoing this experience.  

Delegates Fuentes, Sai, and Villanueva unanimously viewed the Customer Immersion Experience as a holistic journey to engage in. “As a facilitator, I now listen, guide, and inspire my customers, and create those ‘wow’ moments.  I don’t aim to deliver a 3-hour sales presentation—rather I [should] enable people to explore and [to] discover through an innovative hands-on experience,” Sai expounded.

Coming from different departments in the company, they had various takes on how CIE nurtured them as future practitioners of this experience-centered sales method.  Villanueva felt that being a non-technical person played to his advantage, so he can facilitate and speak the language of the customers.  “CIE is where you understand how to effectively sell the product without directly telling them to buy the product,” Fuentes explained. Villanueva discerned it as “a training that enables a person to sell by convincing the customer to use the product”. While Sai believed that, “CIE Training is a powerful tool that allows all Microsoft partners to access the resources we need to effectively sell the value of Microsoft services, drive sales and deployment, and create a unique, fun and engaging environment for all our customers”

Contrary to their expectations that it would be a typical training with traditional product presentations, demos, and slide presentations that would heavily use technical jargons and statistics, it was instinctively facilitated with a free-flowing manner through the laying out of concepts by Mr. Mike O’Neill from BrainStorm, Incorporation.  Sai affirmed that “CIE puts a customer in the driver’s seat for a rich and interactive experience. It is a unique and risk-free opportunity to explore Microsoft’s Office applications in a ‘true-to-life’ environment”.

The integration of real-life instances gave a more personal touch throughout the training since it was relatable and the necessity for the product was subtly ingrained.  “The training mainly focused on letting the customer drive the conversation and letting them find out the answer themselves. Oftentimes, you really have to give customers real-life experiences that they can easily relate to and show how the product would have played its part into the story,” Villanueva explained.

They believe that CIE could change the platform towards gaining optimum business productivity by concentrating on customer engagement and the assimilation of Microsoft products in every situation throughout the office. “CIE takes us through everyday business situations, such as working remotely, analyzing sales data, and collaborating with coworkers, and lets us see how Microsoft products make it all easy, convenient, and secure,” Sai added.

Fuentes emphasized the importance of practicing after the training to have a well-rounded grasp and execution of post-CIE. Thus, they would love to recommend this to be experienced firsthand by their colleagues.  “As a CIE Certified Facilitator, I have gained the presentation skills, soft skills, and technology skills that help me lead my customer to discovering the right solutions for their business and helps them experience the ‘future of productivity’,” Sai said.

CSE felt that the four-day training was more than worth it for equipping them with the methodology of effective client engagement. The focus on the immersion was important since  this is the key to recognizing the importance of Microsoft products. As Sai puts it, “they can really be powerful resources in helping us accelerate our sales of Microsoft products and services”. It has equipped them with practical lessons that they could easily execute to the clients.  “CIE sessions will let you experience the product to a whole new level,” Villanueva stated. 

“CIE prepares CSE to become more successful in the coming days. This training lets you feel and relate to the experiences of one’s business, and provides help to make things easier for them,” Villanueva asserted.   

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Computer Solutions East is a full-service Software Licensing, Network Services and Support provider. Our services include software license acquisition and management, Lync and Exchange Online Migration, cloud computing, servers and hosting services. Our expertise with Office 365 includes a unique understanding of aligning Microsoft Exchange Online for business environments, as well as SharePoint Online. We concentrate heavily on Software Licenses through Volume Licensing, Office 365 and has migrated thousands of users to Microsoft’s Cloud.

Computer Solutions East is a Tier 1 Managed Microsoft Partner and has been working with Microsoft Hosted Exchange, Sharepoint and Cloud products since 2007, starting with their Business Productivity Online Suite (Exchange / Sharepoint / Lync 2007). Winner of 2016 East Region Renewal/Annuity Partner of the Year Award. Gold and Silver certified for Services on Volume Licensing, Office 365 and Azure Migrations (Small and Large), Dynamics CRM Online Customization and Configuration, Microsoft Authorized Education Reseller. Fixed Monthly IT and Ad Hoc Services.

MORE CIE TRAINERS ONBOARD CSE – MORE HANDS TO A SMOOTH CUSTOMER CLOUD WALKTHROUGH

Technical Services Manager Eric Fuentes, Sales Manager Victor Sai, and Operations Manager Gerald Villanueva, delegates of Computer Solutions East Inc. (CSE), attended Microsoft’s Customer Immersion Experience training held at the New York Microsoft Technology Center, 7th Floor, 11 Times Square, New York, USA, on September 26-29, 2017.

Microsoft Customer Immersion Experience is a simulation of real-life business operational problems and how to solve them using Microsoft products.

Fresh from the event, Fuentes and Villanueva commented on their Customer Immersion Experience.    

“CIE is where you understand how to effectively sell the product without directly telling them to buy the product,” Fuentes emphasized. Villanueva discerned it as “a training that enables a person to sell by convincing the customer to use the product”.

Contrary to their expectations that it would be a typical training with slide presentations that heavily use technical jargons and statistics, it was instinctively facilitated with a free-flowing manner through the laying out of concepts by Mr. Mike O’neill from BrainStorm, Inc.  Villanueva viewed it as an opportunity to translate the complex language into layman’s terms for customers.

The integration of real-life instances gives a more personal touch throughout the training since it was relatable and the necessity for the product was subtly ingrained.  “The training mainly focused on letting the customer drive the conversation and letting them find out the answer themselves. Oftentimes, you really have to give real-life experiences that they can easily relate to and how the product would have played its part into the story,” Villanueva explained.

They believe that CIE could change the platform towards gaining optimum business productivity by concentrating on customer engagement and the assimilation of Microsoft products in every situation in the office.

Fuentes identified the importance of practice after the training to have a well-rounded grasp and execution of post-CIE.  “It has been a wholistic journey for our delegates, with the stories that have been shared with them by the facilitators, as well as, it touched on all aspects of the personality of the attendees.”  Thus, they would love to recommend this to be experienced firsthand by their colleagues.

Their gain and insights from the four-day training was more than worth it for equipping them with the methodology of effective client engagement. The focus on the immersion was emphasized, as this is the key in recognizing the importance of Microsoft products.  It has equipped them with practical lessons that they could easily execute to the clients.

“CIE prepares CSE to become more successful in the coming days, this training lets you feel and relate to the experiences of one’s business and be able to provide that help to make things easier for them,” Villanueva asserted.   

 

 

 

 

 

 

CSE Goes Gold for Its Datacenter Competency in Microsoft  

Computer Solutions East, Inc. (CSE), a Microsoft partner-IT service provider company, has earned the top-notch gold competency for datacenter as a Microsoft partner on September 4, 2017.

“This upgrade of gold competency is a badge of honor for CSE. This competency would surely have an impeccable impact on CSE’s long-standing image of a reputable IT company,” said Victor Sai, the Sales Manager of Computer Solutions East, Inc.  This competency was received due to the performance that was exemplified by CSE.

A datacenter is an enormous storage for IT components that could keep a company’s system and processes. It has the immense capacity to store large volumes and it is powered by electricity.

Aside from complying with the fee, CSE has successfully complied with the requirements when four of our team members were able to become qualified Microsoft Certified Solutions Associate: Windows Server 2012 or 2016. Furthermore, we have provided at least five customer references to prove our proficiency in granting the datacenter service.

CSE continues its streak of gaining various competencies for this year. Last month, it received the silver competency for cloud productivity.  This gold competency provides assurance to their customers in purchasing CSE’s datacenter service since we are now viable to become a provider of Private Cloud, Management and Virtualization Deployment Planning Services (PVDPS). This truly differentiates this company among the other Managed IT Service Providers in the market. CSE stands with Microsoft in providing the best datacenter service that a customer can experience.

Computer Solutions East is a full-service software licensing, network services, and support provider. Our services include: software license acquisition and management, Lync and Exchange Online Migration, cloud computing, servers and hosting services. Our expertise with Office 365 includes a unique understanding of aligning Microsoft Exchange Online for business environments, as well as, SharePoint Online. We concentrate heavily on software licenses through volume licensing of Office 365, and have migrated thousands of users to Microsoft’s Cloud.

Computer Solutions East is a Tier 1 Managed Microsoft Partner and has been working with Microsoft Hosted Exchange, Sharepoint and Cloud products since 2007, starting with their Business Productivity Online Suite (Exchange / Sharepoint / Lync 2007). Winner of 2016 East Region Renewal/Annuity Partner of the Year Award. Gold and Silver certified for Services on Volume Licensing, Office 365 and Azure Migrations (Small and Large), Dynamics CRM Online Customization and Configuration, Microsoft Authorized Education Reseller. Fixed Monthly IT and Ad Hoc Services.

CSE is now a Microsoft Managed Service Partner with “Silver Competency for Cloud Productivity”

August 14, 2017, New York: Computer Solutions East, Inc. (CSE), a Microsoft partner-IT service provider company, was awarded the “Silver Competency for Cloud Productivity” by Microsoft on August 14, 2017. As a holder of this competency, CSE is eligible for Microsoft Hosting, Microsoft Online Services Usage, and Multiple Enterprise Licenses. Also, CSE is now an immediate priority for Microsoft privileges and benefits.

To achieve this certification, a company representative must be able to qualify for exams that would certify him to execute cloud-based business applications of Office 365. With CSE, Technical Services Manager, Eric Fuentes, passed both Exam 70-346: Managing Office 365 Identities, and Requirements and Exam 70-347: Enabling Office 365 Services.

“Cloud is the right path for organizations these days. It helps them grow, and makes them more flexible to quickly adjust to consumer’s needs. Achieving the ‘Silver Competency for Cloud Productivity’ gives our customers the security that they can trust us on our cloud expertise. I am proud that we have reached the competency as recognition of our knowledge and experience”, Fuentes declared. 

According to Microsoft experts, this competency would further increase the business value, revenue, and market differentiation of CSE among other Microsoft partners. Every additional competency has a bearing on the status of the company, both on the technical expertise and the market value. This concretely reflects the reliability of CSE in providing Microsoft cloud productivity services to its customers. The pursuance of another competency proves CSE’s continuous development as an IT provider, as well as, an efficient employer.

Computer Solutions East is a full-service software licensing, network services and support provider. Their services include: software license acquisition and management, Lync and Exchange Online Migration, cloud computing, and servers and hosting services. Their expertise with Office 365 includes a unique understanding of aligning Microsoft Exchange Online for business environments, as well as, SharePoint Online. They concentrate heavily on software licenses through volume licensing of Office 365, and has migrated thousands of users to Microsoft’s Cloud.  

Computer Solutions East is a Tier 1 Managed Microsoft Partner who has been working with Microsoft Hosted Exchange, SharePoint, and Cloud products since 2007, starting with their Business Productivity Online Suite (Exchange / SharePoint / Lync 2007). They were the winner of the “2016 East Region Renewal/Annuity Partner of the Year Award”. Also, they are Gold and Silver certified for Services on: volume licensing, Office 365 and Azure migrations (small and large), Dynamics CRM Online Customization and Configuration, Microsoft Authorized Education Reseller. Fixed Monthly IT and Ad Hoc Services.

Awards and Accomplishments:

  • Winner; 2016 Partner of the Year Award (East Region – Renewal / Annuity)
  • Finalist; 2016 NY Metro Partner of the Year
  • Finalist; 2016 NY Metro Cloud Partner of the Year
  • Finalist; 2015 NY Metro Partner of the Year
  • Finalist; 2015 NY Metro Cloud Partner of the Year
  • Winner; 2013 East Region TOP VAR Partner of the Year Award
  • Finalist; 2013 Small Business Partner of the Year
  • Ingram Micro SMB 500 (2013, 2015)
  • Inc. 5000 (2015, 2016, 2017)
  • CRN MSP 500 (2014, 2016)
  • CRN Pioneer 250 (2016, 2017)
  • CRN Next-Gen 250 (2016, 2017)
  • Tech Elite 250 (2017)

Technology solutions that makes sense for your business:

  • Microsoft Volume Licensing Services Sales
  • Microsoft Office 365 (Migration & Licensing)
  • Microsoft Dynamics 365 Deployment and Customization
  • Azure: Improve performance and consolidate resource, let Microsoft take care of your servers
  • Application Development: Websites, Quote to order automation, Netbook, Vendor XML integration with shopping cart
  • Fixed Monthly Contracts: 24/7 service with predictable monthly payment
  • Cisco Network and Telephone: WAN, LAN, VPN, Wireless and VoIP

MICROSOFT AWARDS CSE WITH SILVER COMPETENCY FOR CLOUD PRODUCTIVITY

On August 14, 2017, Microsoft awarded another certification to Computer Solutions East, Inc. (CSE) with the Silver Competency for Cloud Productivity. This competency is given to those who have completed the following requirements: performance, passing examinations, providing customer evidence, completing an organization profile, and paying the competency fee. As a holder of this competency, CSE is eligible for Microsoft Hosting, Microsoft Online Services Usage, and Multiple Enterprise Licenses.

As a Managed Service Partner of Microsoft, CSE continues to demonstrate its mastery with Microsoft services and products by fulfilling the requirement of having 2,000 Active Entitlements (active users) for developed country markets, and 1,000 Active Entitlements (active users) for emerging country markets.

2017 has been a good year for CSE because they have received citations from different award-giving bodies for technology and business such as: Tech Elite 250, CRN Next-Gen 250, CRN Pioneer 250, and Inc. 5000.

CSE continues to be a formidable force when it comes to Microsoft Partner Network membership as it provides its customers with the excellence of Microsoft services while empowering its employees to deliver the best service they can.

MONITOR AND MANAGE YOUR CLOUD-BASED SUBSCRIPTIONS WITH CSE MARKETPLACE

CSE Marketplace was envisioned to become a bridge for the customer so that they would be able to have a hands-on experience while exploring the CSE products. The user interface of CSE Marketplace enables the account user to manage his/her subscriptions like adding a new subscription and cancelling an ongoing subscription to any of the options available.

The Marketplace contains extensive descriptions about the cloud-based products and services, that allow the customer to understand the coverage of the product that they will be purchasing. Cloud-based subscriptions are applicable for products that can only be accessed online

Through the flexible “pay as you use” option, you can efficiently spend your money by selecting the cloud-based subscriptions that depend on the number of employees or users that you have in your company. Also, customers have the option to pay in advance.

The user can monitor the number of active users, as well as, the amount being spent on the current subscription. Length of subscription may vary from monthly to yearly.

CSE Marketplace is a customer-centered website that sets itself apart from the usual online shop set-up by maximizing the user’s account. You can use it on your own time and at your own pace without the hassle of contacting a third-party to keep track of your subscriptions.

 

 

MANAGED IT SERVICES RESOLVE COST PROBLEMS

Small-to-medium businesses have relatively either a minimal budget or no budget at all for the maintenance of their digital assets. This has been a common dilemma in this technologically dominated age. Businesses need to be organized and systematic with their files through their local networks. Everything must be fast paced to keep up with the client’s demands. With small businesses, the productivity of their minimal number of employees must be maximized.

Requesting IT services every once in a while or whenever an IT problem occurs may push a company to entail a one-time, big-time expenditure. If you are subscribed to a long-term managed IT service provider, the cost will be reduced.  Managed IT Service Providers’ cost-effective plans would work well for your budget, while causing your business to be more efficient. The system, network, and back-up are being monitored simultaneously thereby allowing you to be safe from any downtime, system breakdown, and data loss.

No matter how far away your office is located, the managed IT service provider could assist you through remote helpdesk, daily backup check, 24×7 monitoring, scheduled maintenance checklist, and network documentation. Once a problem has been escalated, and if it could not be solved from remote assistance, then there will be an onsite support.

Finding a reliable managed IT service provider could be exhausting. However, a company that has been trusted by law firms, schools, and healthcare providers is something to consider and is totally noteworthy.