U.S.-Based Customer Immersion Experience (CIE) Boot Camp Develops More CIE Trainers For CSE

Technical Services Manager Eric Fuentes, Sales Manager Victor Sai and Operations Manager Gerald Villanueva, delegates of Computer Solutions East Inc. (CSE), attended Microsoft’s Customer Immersion Experience Boot Camp training held at the New York Microsoft Technology Center, 7th Floor, 11 Times Square, New York, USA, on September 26-29, 2017. 

Microsoft Customer Immersion Experience is a simulation of real-life business operational problems that provides Microsoft-product oriented solutions. CIE partner facilitators were there to guide the delegates in undergoing this experience.  

Delegates Fuentes, Sai, and Villanueva unanimously viewed the Customer Immersion Experience as a holistic journey to engage in. “As a facilitator, I now listen, guide, and inspire my customers, and create those ‘wow’ moments.  I don’t aim to deliver a 3-hour sales presentation—rather I [should] enable people to explore and [to] discover through an innovative hands-on experience,” Sai expounded.

Coming from different departments in the company, they had various takes on how CIE nurtured them as future practitioners of this experience-centered sales method.  Villanueva felt that being a non-technical person played to his advantage, so he can facilitate and speak the language of the customers.  “CIE is where you understand how to effectively sell the product without directly telling them to buy the product,” Fuentes explained. Villanueva discerned it as “a training that enables a person to sell by convincing the customer to use the product”. While Sai believed that, “CIE Training is a powerful tool that allows all Microsoft partners to access the resources we need to effectively sell the value of Microsoft services, drive sales and deployment, and create a unique, fun and engaging environment for all our customers”

Contrary to their expectations that it would be a typical training with traditional product presentations, demos, and slide presentations that would heavily use technical jargons and statistics, it was instinctively facilitated with a free-flowing manner through the laying out of concepts by Mr. Mike O’Neill from BrainStorm, Incorporation.  Sai affirmed that “CIE puts a customer in the driver’s seat for a rich and interactive experience. It is a unique and risk-free opportunity to explore Microsoft’s Office applications in a ‘true-to-life’ environment”.

The integration of real-life instances gave a more personal touch throughout the training since it was relatable and the necessity for the product was subtly ingrained.  “The training mainly focused on letting the customer drive the conversation and letting them find out the answer themselves. Oftentimes, you really have to give customers real-life experiences that they can easily relate to and show how the product would have played its part into the story,” Villanueva explained.

They believe that CIE could change the platform towards gaining optimum business productivity by concentrating on customer engagement and the assimilation of Microsoft products in every situation throughout the office. “CIE takes us through everyday business situations, such as working remotely, analyzing sales data, and collaborating with coworkers, and lets us see how Microsoft products make it all easy, convenient, and secure,” Sai added.

Fuentes emphasized the importance of practicing after the training to have a well-rounded grasp and execution of post-CIE. Thus, they would love to recommend this to be experienced firsthand by their colleagues.  “As a CIE Certified Facilitator, I have gained the presentation skills, soft skills, and technology skills that help me lead my customer to discovering the right solutions for their business and helps them experience the ‘future of productivity’,” Sai said.

CSE felt that the four-day training was more than worth it for equipping them with the methodology of effective client engagement. The focus on the immersion was important since  this is the key to recognizing the importance of Microsoft products. As Sai puts it, “they can really be powerful resources in helping us accelerate our sales of Microsoft products and services”. It has equipped them with practical lessons that they could easily execute to the clients.  “CIE sessions will let you experience the product to a whole new level,” Villanueva stated. 

“CIE prepares CSE to become more successful in the coming days. This training lets you feel and relate to the experiences of one’s business, and provides help to make things easier for them,” Villanueva asserted.   

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Computer Solutions East is a full-service Software Licensing, Network Services and Support provider. Our services include software license acquisition and management, Lync and Exchange Online Migration, cloud computing, servers and hosting services. Our expertise with Office 365 includes a unique understanding of aligning Microsoft Exchange Online for business environments, as well as SharePoint Online. We concentrate heavily on Software Licenses through Volume Licensing, Office 365 and has migrated thousands of users to Microsoft’s Cloud.

Computer Solutions East is a Tier 1 Managed Microsoft Partner and has been working with Microsoft Hosted Exchange, Sharepoint and Cloud products since 2007, starting with their Business Productivity Online Suite (Exchange / Sharepoint / Lync 2007). Winner of 2016 East Region Renewal/Annuity Partner of the Year Award. Gold and Silver certified for Services on Volume Licensing, Office 365 and Azure Migrations (Small and Large), Dynamics CRM Online Customization and Configuration, Microsoft Authorized Education Reseller. Fixed Monthly IT and Ad Hoc Services.

DYNAMICS TENERIFE STANDS OUT IN DIRECTIONS NA 2017

Dynamics Tenerife was officially announced by Microsoft General Manager Marko Perisic during the Directions North America 2017.  Directions North America 2017 is a conference for Microsoft Dynamics users who are small-to-medium business Microsoft partners. The latest integration to business models, news, methods, and updates about Dynamics are announced and revealed here.

This year, the combination of Dynamics 365 Finance and Operations Business and Dynamics NAV is codenamed “Tenerife”. This version of Dynamics is targeted for the financial matters of a business since it is an Economic Resource Planning Solution. It has been dubbed as the next generation NAV. Dynamics Tenerife contains the AccountantHub where the accounting process can be done. This combination is aimed to become a complete single solution for cloud and on-premises software. The capabilities and functionalities of both versions will be entwined into one.

Microsoft Graph is where you can view and use Dynamics 365 Tenerife. Preview of its sandbox can be accessed.

The reconstruction of Dynamics signals the innovation that may continue to happen in the future.  Tenerife is a promising tool to fix the problem of its independent parts. Its value continues to flourish with more features and simplification.   

 

MICROSOFT IGNITES MICROSOFT 365 AND AZURE

Microsoft CEO Satya Nadella launched good news about the development of their products during Microsoft Ignite, a conference attended by IT professionals and other IT businessmen, on September 25-29, 2017, at Orlando, Florida, USA.

Nadella reiterated the importance of the “three timeless values: empower people, inclusive design, and build trust in technology” that are the foundation of these intelligent business solutions.

Microsoft 365 comes in new bundles namely, Education and F1. F1 is branded as the Microsoft 365 for frontline workers, those who are directly speaking to the customers. They are the sales team and the customer representatives. A sense of community is the goal for Microsoft 365 F1 since the heart of sales is the connection with the customers.   In F1, Microsoft StaffHub is more empowered because it is designed for employees to manage their work, time management, schedules, communication with colleagues, and where swapping shifts is made easy.  The embedded security with support feature of Microsoft 365 is FastTrack. Strengthening the customer’s assurance of protection has been solidified once more through this solution.

In Microsoft Ignite, they have reassured the audience that the focus of improvements in Azure is the need of the customers. The point-to-point solutions of Azure such as Azure Stack where another application can be built and installed.  Azure Reserved Instances(RI) are regraded to have its bestselling value with huge Volume Machine capacity.

Microsoft 365 and Azure are continuously innovating to bring more value to the customers with less cost but bigger value in terms of continual upgrades.

 

 

MORE CIE TRAINERS ONBOARD CSE – MORE HANDS TO A SMOOTH CUSTOMER CLOUD WALKTHROUGH

Technical Services Manager Eric Fuentes, Sales Manager Victor Sai, and Operations Manager Gerald Villanueva, delegates of Computer Solutions East Inc. (CSE), attended Microsoft’s Customer Immersion Experience training held at the New York Microsoft Technology Center, 7th Floor, 11 Times Square, New York, USA, on September 26-29, 2017.

Microsoft Customer Immersion Experience is a simulation of real-life business operational problems and how to solve them using Microsoft products.

Fresh from the event, Fuentes and Villanueva commented on their Customer Immersion Experience.    

“CIE is where you understand how to effectively sell the product without directly telling them to buy the product,” Fuentes emphasized. Villanueva discerned it as “a training that enables a person to sell by convincing the customer to use the product”.

Contrary to their expectations that it would be a typical training with slide presentations that heavily use technical jargons and statistics, it was instinctively facilitated with a free-flowing manner through the laying out of concepts by Mr. Mike O’neill from BrainStorm, Inc.  Villanueva viewed it as an opportunity to translate the complex language into layman’s terms for customers.

The integration of real-life instances gives a more personal touch throughout the training since it was relatable and the necessity for the product was subtly ingrained.  “The training mainly focused on letting the customer drive the conversation and letting them find out the answer themselves. Oftentimes, you really have to give real-life experiences that they can easily relate to and how the product would have played its part into the story,” Villanueva explained.

They believe that CIE could change the platform towards gaining optimum business productivity by concentrating on customer engagement and the assimilation of Microsoft products in every situation in the office.

Fuentes identified the importance of practice after the training to have a well-rounded grasp and execution of post-CIE.  “It has been a wholistic journey for our delegates, with the stories that have been shared with them by the facilitators, as well as, it touched on all aspects of the personality of the attendees.”  Thus, they would love to recommend this to be experienced firsthand by their colleagues.

Their gain and insights from the four-day training was more than worth it for equipping them with the methodology of effective client engagement. The focus on the immersion was emphasized, as this is the key in recognizing the importance of Microsoft products.  It has equipped them with practical lessons that they could easily execute to the clients.

“CIE prepares CSE to become more successful in the coming days, this training lets you feel and relate to the experiences of one’s business and be able to provide that help to make things easier for them,” Villanueva asserted.   

 

 

 

 

 

 

CSE Goes Gold for Its Datacenter Competency in Microsoft  

Computer Solutions East, Inc. (CSE), a Microsoft partner-IT service provider company, has earned the top-notch gold competency for datacenter as a Microsoft partner on September 4, 2017.

“This upgrade of gold competency is a badge of honor for CSE. This competency would surely have an impeccable impact on CSE’s long-standing image of a reputable IT company,” said Victor Sai, the Sales Manager of Computer Solutions East, Inc.  This competency was received due to the performance that was exemplified by CSE.

A datacenter is an enormous storage for IT components that could keep a company’s system and processes. It has the immense capacity to store large volumes and it is powered by electricity.

Aside from complying with the fee, CSE has successfully complied with the requirements when four of our team members were able to become qualified Microsoft Certified Solutions Associate: Windows Server 2012 or 2016. Furthermore, we have provided at least five customer references to prove our proficiency in granting the datacenter service.

CSE continues its streak of gaining various competencies for this year. Last month, it received the silver competency for cloud productivity.  This gold competency provides assurance to their customers in purchasing CSE’s datacenter service since we are now viable to become a provider of Private Cloud, Management and Virtualization Deployment Planning Services (PVDPS). This truly differentiates this company among the other Managed IT Service Providers in the market. CSE stands with Microsoft in providing the best datacenter service that a customer can experience.

Computer Solutions East is a full-service software licensing, network services, and support provider. Our services include: software license acquisition and management, Lync and Exchange Online Migration, cloud computing, servers and hosting services. Our expertise with Office 365 includes a unique understanding of aligning Microsoft Exchange Online for business environments, as well as, SharePoint Online. We concentrate heavily on software licenses through volume licensing of Office 365, and have migrated thousands of users to Microsoft’s Cloud.

Computer Solutions East is a Tier 1 Managed Microsoft Partner and has been working with Microsoft Hosted Exchange, Sharepoint and Cloud products since 2007, starting with their Business Productivity Online Suite (Exchange / Sharepoint / Lync 2007). Winner of 2016 East Region Renewal/Annuity Partner of the Year Award. Gold and Silver certified for Services on Volume Licensing, Office 365 and Azure Migrations (Small and Large), Dynamics CRM Online Customization and Configuration, Microsoft Authorized Education Reseller. Fixed Monthly IT and Ad Hoc Services.